Our Policies…

Privacy Policy

Your Healing Place Ltd
Effective Date: September 2025

At Your Healing Place Ltd, we take your privacy and confidentiality seriously. This policy outlines how we collect, store, and use your personal information in line with UK data protection laws, including the UK GDPR and the Data Protection Act 2018.

1. Who We Are

Your Healing Place Ltd is a private therapy service based in the UK offering confidential psychological support to adults.

Registered address: [Insert Business Address]
Email: [Insert Contact Email]
ICO Registration Number: [Insert once registered with the Information Commissioner’s Office]

2. What Information We Collect

We may collect and store the following information:

  • Name, date of birth, contact details

  • GP contact details and emergency contact

  • Brief medical or mental health history

  • Session notes (clinical records)

  • Payment and invoice records

  • Any emails or texts exchanged

3. Why We Collect Your Data

We collect your data to:

  • Deliver safe and effective therapy

  • Contact you about appointments

  • Keep necessary clinical records

  • Manage payments and invoicing

  • Fulfil our legal and professional obligations

4. Lawful Basis for Processing

We process your data under the following lawful bases:

  • Contract – to provide you with a therapeutic service

  • Legal obligation – to comply with professional and legal responsibilities

  • Legitimate interests – to maintain accurate records and ensure safe practice

  • Consent – where applicable, e.g., for email communication or note-sharing

5. How Your Information Is Stored

  • Client records and notes are stored securely on a password-protected, GDPR-compliant system (e.g. [Insert system – e.g. WriteUpp, Paper records in locked cabinet]).

  • Any physical records are kept in a locked location.

  • Only the therapist has access to your data.

6. Confidentiality & Sharing

Everything shared in therapy is confidential unless:

  • You give consent to share it

  • You or someone else is at risk of serious harm

  • You disclose information relating to a serious crime

  • We are required by law or a court order

Where needed, we may share information with:

  • Your GP or other health professionals (with your consent, unless there is serious risk)

  • A professional supervisor (anonymised where possible)

7. Data Retention

Your records will be stored for 7 years after the end of therapy (or until your 25th birthday if under 18), in line with professional guidelines. After this time, records will be securely destroyed.

8. Your Rights

You have the right to:

  • Access the personal data we hold about you

  • Request correction of inaccurate data

  • Request deletion (in certain circumstances)

  • Object to processing

  • Withdraw consent (where applicable)

To exercise any of these rights, please contact us at [Insert Email Address].

9. Complaints

If you have concerns about how your data is handled, you can:

  • Contact us directly

  • Contact the Information Commissioner’s Office (ICO):
    Website: https://ico.org.uk
    Tel: 0303 123 1113

10. Changes to This Policy

This privacy policy may be updated from time to time. The latest version will always be available on our website or by request.


📝 Terms & Conditions — Your Healing Place

1. Purpose of Therapy

This agreement sets out the terms of the therapeutic relationship between you (the client) and me (your therapist). Therapy is a collaborative process aimed at supporting your mental health, self-awareness, and personal growth. I use an integrative approach, drawing from CBT, CFT, CAT, and trauma-informed models.

2. Confidentiality

All information shared in therapy is treated as confidential and stored securely. However, there are exceptions where I may need to break confidentiality:

  • If there is risk of serious harm to you or others

  • If there is a legal requirement to disclose (e.g. safeguarding or criminal proceedings)

  • If required by my professional supervision

Where possible, I will discuss this with you first.

3. Session Information

  • Session Length: 60 minutes

  • Fee: £50 per session (subject to review with notice)

  • Frequency: Weekly or as agreed

  • Mode: In-person / online / telephone (to be agreed)

4. Payment Terms

  • Payment is due before each session by bank transfer.

  • Late payments may result in paused sessions.

  • A receipt can be provided on request.

5. Cancellations and Missed Sessions

  • You must provide at least 48 hours' notice for cancellations.

  • Cancellations with less than 48 hours’ notice, or missed sessions, will be charged in full (exceptions may apply for emergencies).

  • If I need to cancel, I will give as much notice as possible and rearrange at your convenience.

6. Emergencies and Crisis Support

Your Healing Place is not a crisis service. If you are in immediate danger or experiencing a mental health emergency, please contact:

  • NHS 111

  • Samaritans (116 123, available 24/7)

  • Your local crisis team or GP - Hull and East Riding contact details are 08001380990.

7. Record Keeping and Data Protection

  • I keep brief, anonymised notes in line with professional standards.

  • Your records are securely stored and retained for 7 years (as required by UK law) and then securely destroyed.

  • I am registered with the Information Commissioner’s Office (ICO) to protect your data rights.

8. Complaints and Feedback

If you are unhappy with any aspect of therapy, please speak with me directly. You are also entitled to raise a concern with my professional body (e.g. BACP) if applicable. Please see the complaints policy for further information.

9. Ending Therapy

You are free to end therapy at any time. I recommend discussing this in advance so we can review and close the work safely. If I feel therapy is no longer appropriate or safe, I may also suggest an ending or a referral to other services.

10. Agreement

By starting therapy, you are agreeing to these terms. A signed copy of this agreement can be provided.


🔒 Confidentiality Policy

Practice Name: Your Healing Place
Reviewed: September 2025

1. Commitment to Confidentiality

At Your Healing Place, confidentiality is fundamental to the trust and safety of the therapeutic relationship. All information you share during sessions is treated with the utmost care and privacy.

2. What Is Kept Confidential

Everything you disclose in therapy — including session content, personal information, and written records — is kept private and secure. This includes:

  • Your identity and contact details

  • Session notes

  • Personal, emotional, and psychological content shared in therapy

  • Any written correspondence (emails, messages, etc.)

3. Limits to Confidentiality

There are rare but important exceptions where I may have a legal, ethical, or professional obligation to break confidentiality:

  • If you disclose a serious risk of harm to yourself or others

  • If there is suspected abuse of a child or vulnerable adult

  • If I am compelled by a court of law to share information

  • If required as part of my professional supervision (in a way that protects your identity)

Where possible, I will discuss this with you before taking any action.

4. Clinical Supervision

As part of good ethical practice and to ensure safe, high-quality therapy, I attend regular supervision. Client content may be discussed anonymously with my supervisor, who is also bound by strict confidentiality.

5. Data Storage and Protection

  • I keep brief, factual notes about sessions, stored securely (digitally or physically) and separate from your contact details.

  • Your data is protected in line with UK GDPR regulations.

  • I am registered with the Information Commissioner’s Office (ICO).

  • Records are retained for 7 years and then securely deleted or destroyed.

6. Communication Boundaries

To protect confidentiality:

  • I do not discuss clients with others unless legally required

  • I avoid contact via social media

  • Email is used only for scheduling, admin, or agreed communications

7. Your Rights

You have the right to:

  • View the data I hold about you

  • Request changes or corrections

  • Withdraw consent for processing your data

  • Raise a complaint with the ICO if you believe your data is being mishandled


📅 Cancellation Policy

Practice Name: Your Healing Place
Review Date: September 2025

1. Session Commitment

When a therapy session is booked, that time is reserved specifically for you. Regular attendance is important for building momentum and achieving the best outcomes from therapy.

2. Cancellation Notice

If you need to cancel or reschedule a session, please provide at least 48 hours’ notice. You can do this by email, phone, or text (whichever contact method has been agreed).

3. Late Cancellations and Missed Sessions

  • Less than 48 hours’ notice: The full session fee will still be charged.

  • Non-attendance (no-show): The full session fee will be charged.

  • Exceptions may be made for emergencies or unavoidable circumstances at my discretion.

4. Therapist Cancellations

If I need to cancel a session, I will give you as much notice as possible and offer an alternative appointment where available.

5. Termination of Therapy

You are free to end therapy at any time. I ask that, where possible, we have a closing session to reflect on your progress and bring the work to a planned close.


📝 Complaints Policy

Practice Name: Your Healing Place
Review Date: September 2025

1. Commitment to Quality and Professionalism

At Your Healing Place, I aim to provide a safe, respectful, and professional therapeutic environment. If you ever feel unhappy with the service or have concerns, your feedback is welcomed and taken seriously.

2. Raising a Concern

If you have a concern or complaint, I encourage you to speak to me directly in the first instance. Open communication often leads to a better understanding and resolution. You can raise your concern:

  • Verbally during a session

  • In writing via email or letter

I will aim to respond to any concerns within 5 working days.

3. Formal Complaint Procedure

If you're not satisfied with the informal outcome or prefer to make a formal complaint:

  1. Please submit the complaint in writing with as much detail as possible.

  2. I will acknowledge your complaint within 5 working days.

  3. A full review will be carried out, and you will receive a written response within 14 working days, outlining any actions taken or proposed.

4. Escalating the Complaint

If you feel your concern has not been resolved or wish to take the matter further, you can contact the professional body I am registered with:

  • British Psychological Society (BPS)
    Website: www.bps.org.uk
    Tel: 0116 254 9568
    Email: enquiries@bps.org.uk

5. Your Right to Be Heard

Making a complaint will not affect your access to therapy, and all concerns will be handled respectfully, confidentially, and professionally.


📝 Therapy Agreement / Client Contract

Your Healing Place Ltd
 Private Therapy Agreement

1. Introduction

Welcome to Your Healing Place. This document outlines the terms and conditions for therapy sessions provided by [Your Full Name], a registered therapist and director of this service. Please read it carefully and ask any questions before signing.

2. About the Therapist

Tia Skelton is a qualified Clinical Associate Psychologist, who uses an integrative approach to therapy, drawing on a range of models including CBT, CFT, CAT, and trauma-informed approaches. They are registered with the British Psychological Society (BPS) and work within their ethical framework.

3. Confidentiality

All sessions are confidential, meaning what you share will not be disclosed outside the therapy room, except in the following circumstances:

  • You disclose intent to harm yourself or others.

  • There is a risk to a child or vulnerable adult.

  • A court of law requires disclosure.

  • You give written consent for information to be shared (e.g., with a GP).

Supervision is part of ethical practice — anonymised client content may be discussed with a clinical supervisor to ensure best practice.

4. Data Protection

All personal data is stored securely and in accordance with GDPR. Please see the full Privacy Policy for more details.

5. Session Details

  • Session Length: 50-55 minutes (unless otherwise agreed)

  • Frequency: Weekly (unless agreed otherwise)

  • Location: Can be online, via telephone, or in person. This will be agreed together.

  • Fees: £50 per session, payable in advance 

  • Payment Method: Bank transfer prior to session, or cash upon arrival.

6. Cancellations & Missed Sessions

  • Please give at least 48 hours' notice to cancel or reschedule a session.

  • Cancellations with less than 48 hours’ notice will be charged the full fee, except in exceptional circumstances.

  • Repeated missed sessions may result in a review of the therapy agreement.

7. Ending Therapy

You may choose to end therapy at any time. Ideally, this will be discussed in advance so we can bring the work to a planned close. I may also suggest ending or reviewing therapy if I feel it is no longer beneficial or appropriate.

8. Emergencies

I do not offer an emergency or crisis service. If you are in immediate danger, please contact emergency services or a crisis line such as Samaritans (116 123). For the Hull & East Riding Crisis Team, please contact 0800 138 0990. 

9. Communication Between Sessions

Communication between sessions should be limited to practical arrangements (e.g., booking/cancelling). I aim to respond to messages within 24–48 hours on weekdays. If you message me telling me you are in a crisis, I will respond with a generalised message encouraging you to contact the appropriate services (i.e., the crisis team or emergency services). 

10. Consent

By signing this agreement, you confirm that:

  • You have read, understood, and agreed to the terms.

  • You understand the limits of confidentiality.

  • You agree to engage with therapy as outlined.

Client Name: ____________________________________
Signature: _______________________________________
Date: ___________________

Therapist Name: Tia Skelton
Signature: _______________________________________
Date: ___________________


🛡️ Safeguarding Policy

Practice Name: Your Healing Place
Review Date: September 2025

1. Policy Statement

Your Healing Place is committed to safeguarding the welfare and rights of all clients, including children, young people, and vulnerable adults. As a therapy provider, I recognise my duty of care and responsibility to act if I suspect a client is at risk of harm or abuse, or poses a risk to themselves or others.

2. Scope

This policy applies to all clients accessing services at Your Healing Place. It outlines my approach to recognising, responding to, and reporting safeguarding concerns in accordance with legal and ethical standards.

3. Definitions

  • Child: Anyone under the age of 18.

  • Vulnerable Adult: A person aged 18 or over who may be unable to protect themselves from harm or exploitation due to age, disability, mental health, or personal circumstances.

  • Abuse: Can be physical, emotional, sexual, financial, neglect, or coercive control.

4. My Responsibilities as a Therapist

As a sole practitioner, I will:

  • Remain alert to signs of abuse, neglect, or risk.

  • Maintain clear, accurate records of safeguarding concerns.

  • Discuss concerns in supervision where appropriate.

  • Share information with relevant authorities if required, in line with confidentiality and legal duty.

  • Report serious concerns to safeguarding bodies (e.g., Local Authority, Adult or Children’s Safeguarding Teams) or emergency services if someone is in immediate danger.

5. Confidentiality and Safeguarding

While therapy is confidential, I may need to break confidentiality if:

  • A child or vulnerable adult is at risk of significant harm.

  • There is serious risk of suicide, self-harm, or harm to others.

  • I am required by law or court order.

In such cases, I will, where appropriate and possible, inform the client of my intention to share information before doing so.

6. Raising Concerns

If a safeguarding concern arises, I will:

  • Take the concern seriously.

  • Make factual, dated notes immediately.

  • Seek supervision or professional advice without delay.

  • Make a referral to appropriate services if risk is identified (e.g., GP, Police, Social Services, the Crisis Team).

7. Supervision and Training

I will access regular clinical supervision and stay updated on safeguarding procedures, training, and changes to legislation relevant to my practice.

8. Contact Information for Referrals and Emergencies

  • NSPCC (for children): 0808 800 5000

  • Local Authority Safeguarding Team: 01482 61609

Police (non-emergency): 101
Emergency: 999